Frequently Asked Questions

Archimex Shop is a premium digital marketplace offering a wide range of digital products including software licenses, games, subscriptions, and tech gadgets. We specialize in providing authentic digital products with instant delivery and competitive prices.

Creating an account is simple and takes just a few steps:

1. Click on the "Login" button at the top right corner of the page
2. Select "Create Account" or "Register"
3. Fill in your details including name, email, and password
4. Verify your email address through the confirmation link sent to your inbox
5. Once verified, you can log in and start shopping!

We primarily focus on digital products, which include software licenses, games, subscriptions, and digital services. For the "Gadgets" category, we offer select physical tech accessories that are shipped to your address. All other products are delivered instantly via email after purchase.

We accept a variety of payment methods to provide convenience to our customers:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Google Pay
• Apple Pay
• Cryptocurrency (Bitcoin, Ethereum)
• Bank Transfers (for select regions)

All payments are processed through secure encrypted connections to ensure your financial information remains protected.

Yes, all software licenses sold on Archimex Shop are 100% genuine and sourced directly from official manufacturers or authorized distributors. We guarantee the authenticity of every product we sell and provide full after-sales support.

The validity period depends on the specific product:

• Perpetual Licenses: Most operating systems (like Windows) and office suites offer lifetime licenses that never expire.
• Subscription-Based: Products like Adobe Creative Cloud or Microsoft 365 are available as annual or monthly subscriptions.
• Game Licenses: These are typically perpetual and tied to your gaming account permanently.

The license period is clearly mentioned on each product page before purchase.

This depends on the terms set by the software publisher:

• Most personal licenses allow installation on 1-2 devices owned by the same user.
• Family licenses typically allow installation on up to 5 devices within the same household.
• Business/commercial licenses often have different terms based on the number of users.

The specific usage rights are detailed on each product page. If you need clarification, please contact our support team.

In the rare event that you encounter an issue with your product key:

1. First, ensure you're entering the key exactly as provided, including any dashes or separators.
2. Check if you're installing the correct version of the software that matches your license.
3. If the problem persists, contact our support team immediately through the help center or live chat.

We typically resolve key issues within 24 hours and provide a replacement key if necessary. Our 30-day guarantee ensures you'll either get a working product or a full refund.

For digital products, delivery is almost instantaneous:

• License keys and download links are sent to your email immediately after payment confirmation.
• They also appear in your account dashboard under "My Purchases."
• In some cases, it might take up to 15 minutes if additional verification is required.

If you haven't received your digital product within 30 minutes, please check your spam folder or contact our support team.

For physical products in our Gadgets category:

1. Log in to your account and go to "My Orders"
2. Find the order you want to track and click "Track Order"
3. You'll see the current status and location of your package

You'll also receive tracking information via email once your order ships. We use reliable shipping partners with tracking capabilities for all physical deliveries.

Yes, you can easily recover your license keys at any time:

1. Log in to your Archimex Shop account
2. Navigate to "My Purchases" in your dashboard
3. Find the product and click "View Details"
4. Your license key and download links will be displayed there

All your purchases are securely stored in your account for future reference. If you've lost access to your account, please contact our support team with your order confirmation email or order number.

We offer a limited refund policy for digital products:

• If the product key doesn't work or the software is incompatible with your system despite meeting the stated requirements, you're eligible for a full refund within 30 days of purchase.
• For subscription-based products, refunds are available within 14 days if you haven't extensively used the service.
• Refunds are not available after a product key has been successfully activated or if the software has been downloaded and used extensively.

Each refund request is evaluated on a case-by-case basis. For more details, please refer to our Returns Policy.

To request a refund, follow these steps:

1. Log in to your account and go to "My Orders"
2. Find the order and click "Request Refund"
3. Fill out the refund request form, explaining the reason for your request
4. Submit the form and wait for our team to review it

Alternatively, you can contact our support team directly through the Help Center or email. Refund requests are typically processed within 3-5 business days after approval.