Returns Policy

Policy Overview

At Archimex Shop, we're committed to ensuring your satisfaction with every purchase. Our returns policy is designed to provide fair and transparent guidelines for situations where you may need to return a product or request a refund.

Important Note for Digital Products

Due to the nature of digital products, all sales of digital items (software licenses, games, subscriptions) are generally final once the product key has been revealed or the content has been downloaded. However, we do offer limited refund options in specific circumstances as outlined below.

Our returns and refunds policy varies depending on the type of product purchased:

Product Type	Return Period	Refund Eligibility	Conditions
Digital Products	30 days	Limited	Unused, unactivated product key
Physical Products	30 days	Full	Unused, original packaging
Subscriptions	14 days	Prorated	Limited usage

Digital Products Returns

Due to the nature of digital products, we have a specialized return policy for these items:

Eligible Scenarios for Digital Product Refunds

Non-functioning Product Key: If your product key does not work and our technical team confirms the issue, you are eligible for a full refund or replacement.
Technical Incompatibility: If the software is incompatible with your system despite meeting all the stated system requirements, and our technical team confirms this incompatibility.
Undelivered Digital Product: If you did not receive your digital product and it's not available in your account dashboard.

Non-Eligible Scenarios

Product keys that have been activated or redeemed.
Software that has been downloaded and installed (except in cases of proven technical incompatibility).
Changed your mind or found a better deal elsewhere.
Purchased the wrong product (though we may make exceptions on a case-by-case basis).

Refund requests for digital products must be submitted within 30 days of purchase. Each case is reviewed individually by our team to determine eligibility.

Physical Products Returns

For physical products in our Gadgets category, we offer a standard 30-day return policy:

Return Conditions

Items must be in their original, unopened packaging
All accessories, manuals, and free items that came with the product must be included
The product must be in new, unused condition
Original proof of purchase must be provided

Return Shipping

For returns due to our error (wrong item shipped, defective product), we will cover the return shipping costs. For returns due to customer preference, the customer is responsible for return shipping costs.

Refund Process for Physical Items

Refunds are processed within 5-7 business days after we receive and inspect the returned item
Refunds are issued to the original payment method used for the purchase
Shipping costs are non-refundable unless the return is due to our error

Subscriptions & Services

For subscription-based products and services, the following return policy applies:

Cancellation Period

You may cancel a subscription within 14 days of purchase for a pro-rated refund, provided you have not used the service extensively. After the 14-day period, you can still cancel the subscription to prevent future billing, but no refund will be provided for the current billing period.

Auto-Renewal Subscriptions

Many of our subscriptions are set to auto-renew by default. You can manage your subscriptions and turn off auto-renewal at any time through your account dashboard. If you forget to cancel and are charged for a renewal, contact us within 7 days of the charge for assistance.

How to Request a Return

Follow these steps to initiate a return or refund request:

1

Log In

Sign in to your Archimex Shop account

2

Find Order

Go to "My Orders" and find the order

3

Request Return

Click "Request Return" and fill the form

4

Confirmation

Wait for approval and follow instructions

Alternative Method

If you're unable to access your account or prefer direct assistance, you can contact our support team directly through:

Email: returns@archimexshop.com
Contact form on our website
Live chat during business hours

Please include your order number, product details, and reason for return in your communication.